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Customer Experience Manager

An average person spends some 88.000 hours at work in her lifetime. Are you planning to spend those 3.666 days building what you believe in? Do you want to be surrounded by people who will challenge you to learn and grow for those 10 years? If your answer is yes, we, at Armut.com, would like to get to know you.

Armut is largest services marketplace domestically, with global ambitions. Armut has so far raised $4.2 million, and is one of the fastest growing and most award winning startups in Europe. Armut's team is diverse: We speak 7 languages and have lived in 15 countries in total, across 5 continents. Our favorite party game is Guitar Hero.

We’re looking for a Customer Experience Manager to join our team.

You Are

  • Passionate about learning and self-development;
  • Excellent in analytical and quantitative skills;
  • Able to communicate clearly and succinctly;
  • Comfortable with ambiguity and uncertainty;
  • Able to work in a fast-paced and dynamic environment.

You Will

  • Support the best customer experience by implementing procedures and CRM systems;
  • Monitor, track and improve customer satisfaction rates in line with departmental KPIs.
  • Handling and managing complaints received via social media (Şikayetvar.com,Twitter,Facebook etc);
  • Lead recruiting and managing customer experience team involving complaints and satisfactions.

You Have

  • University degree from a reputable university in Business Administration, Economics or a relevant field of work, or an equivalent combination of education;
  • Min 3  years of related experience in customer service field;
  • Strong leadership skills and experience in partnering with an executive team;
  • Excellent command of English both written and speaking.

We Provide

  • Chance to disrupt billions of dollars worth of old economy;
  • Ways to have fun while making an immediate forward impact on your career;
  • Vision to be the best at what we do;
  • Freedom to test, fail and test again in a fast-paced environment;
  • An office where your success is not judged by a dress code or working hours;
  • Unlimited excellent coffee to be had with an international, young and hungry team.
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